We will safeguard, according to strict standards of security and
confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the
minimum we require to deliver superior service to our customers, which
includes advising our customers about our products, services and other
opportunities, and to administer our business.
We will permit only authorized employees, who are trained in the
proper handling of customer information, to have access to that
information. Employees who violate our Privacy rules will be subject
to our normal disciplinary process.
We will not reveal customer information to any external
organization unless we have previously informed the customer in
disclosures or agreements, been authorized by the customer, or are
required by law.
We will always maintain control over the confidentiality of our
customer information. We may, however, facilitate relevant offers from
reputable companies. These companies are not permitted to retain any
customer information unless the customer has specifically expressed
interest in their products or services.
For purposes of credit reporting, verification and risk management,
we will exchange information about our customers with reputable
reference sources and clearinghouse services.
We will not use or share - internally or externally - personally
identifiable medical information for any purpose other than the
underwriting or administration of a customer's policy, claim or
account, or as disclosed to the customer when the information is
collected, or to which the customer consents.
We will attempt to keep customer files complete, up to date, and
accurate. We will tell our customers how and where to conveniently
access their account information (except when we're prohibited by
law), and how to notify us about errors which we will promptly
correct.
We will continuously assess ourselves to ensure that customer privacy
is respected. We will conduct out business in a manner that fulfills
our promise in the many nations in which we do business.